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Derginin Adı:
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The Turkish Online Journal of Distance Education
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Cilt:
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2014/15
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Sayı:
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3
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Makale Başlık:
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STUDENT SATISFACTION PROCESS IN VIRTUAL LEARNING SYSTEM: Considerations Based In Information And Service Quality from Brazil’s Experience
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Makale Alternatif Dilde Başlık:
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Alternatif dilde başlık bulunmamaktadır. There is no article title in another language.)
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Makale Eklenme Tarihi:
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1.04.2015
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Okunma Sayısı:
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1
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Makale Özeti:
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Distance learning has undergone great changes, especially since the advent of the
Internet and communication and information technology. Questions have been asked
following the growth of this mode of instructional activity. Researchers have investigated
methods to assess the benefits of e-learning from a number of perspectives.
This survey assesses the associations among the system quality, information quality, and
service quality on student satisfaction and use of systems in virtual learning
environments using the e-learning success model adapted by Holsapple and Lee-Post
from the Delone and McLean (1992, 2003) model as a theoretical basis.
The survey was carried out by means of an online program offered to 291 students from
public and private institutions from several regions of Brazil. Confirmatory Factor
Analysis and Structural Equation Modeling were used for data analysis in order to
understand the student satisfaction process in virtual learning system. Findings show
that variations in system quality, information quality, and service quality influence the
use of the system, and the User Satisfaction construct had 89% of variance explained by
Information Quality and Service Quality.
Many of the benefits of distance learning programs are related to students’ satisfaction
and the intensity with which they make use of the learning system. With awareness of
the indicators that are antecedents of these variables, education executives can plan
investments that meet the most significant demands and use the information to deal with
one of the major problems in distance learning: the dropout rate. Future researches
should study this subject longitudinally.
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Alternatif Dilde Özet:
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Alternatif dilde abstract bulunmamaktadır. (There is no abstract in another language.)
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